Director
Rob Turns IT Headaches into Peace of Mind
In the early 2000s, Rob was working in a traditional break/fix IT support role, visiting clients to resolve issues as they occurred. While onsite, he was often introduced as "the guy who looks after our IT." But in reality, no one was proactively managing their systems. Support was entirely reactive, and businesses frequently experienced extended downtime while he and his team searched for missing CDs, passwords, or key information—often in the middle of a crisis.
Recognizing the need for a more proactive and reliable solution for small and medium-sized businesses, Rob founded UpTime in 2006. Since then, UpTime has been helping businesses stay online, productive, or "Up", for nearly two decades.
Rob and his team have developed an affordable IT management model that delivers the value of a full-time IT employee – but for a part time wage.
IT Service Desk Manager
Safe hands and sublime service
Dougal is Uptime’s IT Service Desk Manager, overseeing a wide range of technical services and support. His day-to-day work includes monitoring systems and events, remotely assisting customers with their IT needs, performing onsite tasks, configuring networks, building new PCs, maintaining servers, onboarding and offboarding users, and setting up and troubleshooting VoIP phones, and more 😊
He’s passionate about helping clients complete projects to a high standard, bringing quick resolution to incidents, and maintaining strong, trusted relationships. Dougal values great in-house communication and a future-focused mindset, always aiming to provide service that’s both personal and forward-thinking.
Outside of work, Dougal loves Jesus and is actively involved in his local church. He also enjoys spending time with his wife and four kids, watching a good movie, and occasionally relaxing with a game on the PC or Xbox.
IT Service Desk Analyst
Detail focused with swift response
Jason is a key member of Uptime’s IT Service Desk team, where he monitors systems, responds to events, and assists clients with a wide range of IT-related issues. With a calm and professional approach, Jason helps ensure that problems are resolved quickly and that clients feel supported every step of the way.
He thrives in Uptime’s collaborative, open-plan office, where being close to his colleagues makes it easy to share knowledge and provide fast, well-rounded support.
Outside of work, Jason enjoys playing competitive trading card games—an outlet that reflects his strategic thinking and attention to detail. Also loves Billtong and fried chicken!
Administration and customer service
Holds all to account
Kristy is a vital team member, managing accounts and helpdesk with skill and enthusiasm. She values the positive, supportive atmosphere at Uptime, which makes her work enjoyable.
She prioritizes genuine interactions with clients and colleagues, driving high satisfaction. Outside work, Kristy relaxes through knitting and hiking, maintaining a healthy balance of creativity and adventure.
